Frequently Asked Questions
If you have a question that you don't see here, please contact us at our toll-free number: 1.877.LOCKBAG (1.877.562.5224) or send an email to: contact@lockabye.com.
ABOUT OUR BAGS:
What is a Lock-A-Bye?
The Lock-A-Bye is a revolutionary locking bag which allows you the freedom to enjoy the beach and other activities, while having peace of mind that your belongings are safe and secure.
How does the Lock-A-Bye operate?
The Lock-A-Bye has a key operated patented dual locking mechanism that allows you to lock the zipper, keeping the contents of your bag secure, and a cable lined strap which can be secured to any stationary object. All of the security features of the Lock-A-Bye are displayed in the Security Features page of this site.
How long does it take to secure my Lock-A-Bye?
Securing your Lock-A-Bye is quick and easy and virtually takes seconds.
What makes the Lock-A-Bye unique?
In addition to the key operated patented dual locking mechanism and tamper resistant zipper, the Lock-A-Bye is water/stain resistant, slash resistant and most of all fashionable. The Lock-A-Bye is particularly unique in that it provides you with a method of securing your personal possessions while you enjoy surf, sun or other activities.
What are the dimensions of the Lock-A-Bye and how many compartments does it have?
The dimensions and number of compartments vary with each Lock-A-Bye style. You will find these characteristics and all features and specifications in the product descriptions on this website.
How many keys come with my Lock-A-Bye?
Two keys come with the Lock-A-Bye, one to keep with you and one to keep in safe place.
What is the return policy/warranty?
See our return/warranty policy by clicking on the Warranty Information tab in the Help menu of this website.
How do I clean my Lock-A-Bye?
Use a damp cloth and a mild detergent to spot clean. DO NOT machine wash or submerge the bag in water.
Can I still use the Lock-A-Bye as a regular tote even when not securing it?
Absolutely! The Lock-A-Bye is fashionable and versatile and will become your EVERYDAY tote!
ABOUT SHIPPING, DELIVERY, AND RETURNS:
What are my shipping and delivery options?
The following are sample rates for one bag shipped within the continental U.S.:
| Shipping Method | Order to Delivery Time | Cost |
| UPS Standard Ground | 7-10 days | Standard UPS shipping rates apply |
| UPS 3 Day Select | 3 days | |
| UPS 2nd Day Air | 2 days |
Can I have an item sent to another address?
Yes. You can have your purchase sent directly to another recipient's address.
- When ordering on the Internet, you will have the option to type in the recipient's address.
- When ordering by phone, the Lock-A-Bye customer support associate will have your item sent to any recipient's address.
Where can I have my order shipped?
Lock-A-Bye currently ships, via UPS, to all 50 states and other countries worldwide.
Please note that standard shipping and handling charges are also available within the contiguous 48 states. Lock-A-Bye customers outside the aforementioned area should call Customer Service at 1.877.LOCKBAG (1.877.562.5224) for information regarding their S & H charges.
How do I return an item?
Follow the return instructions on the pack slip that came with your product. Complete, detach & enclose the return form with your item. Please be sure to complete all requested information, including the reason for your return (please refer to the Warranty Page for further details). Please do not attach the return form to the item. If you are missing the return form, click here to print a blank one or call customer service at 1.877.LOCKBAG (1.877.562.5224).
- If you have any questions or concerns, please call customer service at 1.877.LOCKBAG (1.877.562.5224).
- Products may be replaced or exchanged for another product or exchanged for a Lock-A-Bye Gift Card equal to the value of the original purchase.
- To request a refund, please call customer service at 1.877.LOCKBAG (1.877.562.5224).
For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.
Return to top
ABOUT GIFT CARDS:
What is a Lock-A-Bye gift card?
Lock-A-Bye gift cards are attractive, wallet-sized plastic cards. On the back of the card is a series of numbers that the recipient will need to provide to Lock-A-Bye when redeeming the card. The gift card arrives for gift-giving in a carrier that allows you to personalize the "To" and "From" fields. The value of the card is printed on the carrier. The card has no expiration date. And any remaining balance may be applied to Lock-A-Bye purchases.
How do I purchase a Lock-A-Bye gift card?
Lock-A-Bye gift cards can be purchased on this website in the Gift Card Product Page or by phone by calling Lock-A-Bye at: 1.877.LOCKBAG (1.877.562.5224)
How will the Lock-A-Bye gift card by sent?
The Lock-A-Bye gift card can either be sent to you or directly to the gift recipient. The following are sample rates for gift cards shipped within the continental U.S.:
| Shipping Method | Order to Delivery Time | Cost |
| US Postal Service | 7-10 days | FREE |
| UPS 3 Day Select | 3 days | Standard UPS shipping rates apply |
| UPS 2nd Day Air | 2 days |
Where can the Lock-A-Bye gift card be used?
Currently, Lock-A-Bye gift cards can only be used to purchase Lock-A-Bye products by phone by calling Lock-A-Bye at: 1.877.LOCKBAG (1.877.562.5224). The gift card cannot be redeemed at retail locations or through our website.
How can I check the balance on my Gift Card?
You can check your gift card balance by calling Lock-A-Bye at: 1.877.LOCKBAG (1.877.562.5224)
Do Lock-A-Bye Gift Cards ever expire?
No. As long as there is a balance remaining on the Gift Card, it will not expire.
How do I return a Lock-A-Bye product purchased with a Gift Card?
When you return the product and request a refund, we will send you a new Lock-A-Bye Gift Card for the amount of the refund.
How can I replace a lost or stolen Gift Card?
Your Lock-A-Bye Gift Card should be treated like cash. We cannot replace cards that are lost or stolen.
Return to top
P.O. Box 152